"Deplorable, we can't connect to your account. Please endeavor once again later on" error when you activate Office from Office 365

  • Commodity
  • three minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Projection Online Desktop Client

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information virtually this alter, read this web log mail service.

Summary

This article discusses how to troubleshoot the activation bug in Microsoft Office from Role 365. Activation fails and you receive 1 the following error letters:

We are unable to connect right now. Please check your network and try once again afterwards.

Sorry, nosotros tin't connect to your business relationship. Please try once more later.

More data

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the event. After each stride, check to encounter whether the outcome is stock-still. If not, go along to the next step.

Pace i. Place and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Banana app runs on Windows PCs and tin help you identify and prepare activation issues with Part 365.
Office 365: Use the Back up and Recovery Assistant for Office 365

Stride two. Check whether you're behind a proxy server

Are you behind a proxy server? If you're not certain, ask your ambassador. If so, you (or your administrator) might have to alter the proxy settings for Windows HTTP clients. To practice this, follow these steps:

  1. Open a Control Prompt window equally an administrator. To practise this, click Beginning, type cmd.exe in the search box, correct-click cmd.exe in the list, and and so click Run as administrator.
  2. Blazon the following command, then press Enter: 
                      netsh winhttp set proxy < Address of proxy server >

Step 3. Check whether yous're backside a firewall

Are you backside a firewall? If you're non sure, enquire your administrator. If you're behind a firewall, information technology might take to exist configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.alive.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will take a different method for enable admission to these URIs. Check your software's documentation for instructions or ask your administrator to do this for y'all.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the post-obit Microsoft article: Office 365 URLs and IP address ranges

Step 4. Check whether you take the appropriate license

  1. Sign in to the Part 365 portal.
  2. Click Settings and so click Part 365 settings.
  3. Locate the Assigned licenses expanse.
  4. If you see The latest desktop version of Office, and so y'all have an Part subscription assigned correctly.
  5. If you don't run into The latest desktop version of Office, contact your administrator or see the Function article What Part 365 business organization production or license do I take?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing product keys for an Office 2013 programme, follow these steps:

  1. Open a Control Prompt window, blazon 1 of the following commands, and then printing Enter:

    • If you're running 64-bit Windows with 32-scrap Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you lot're running 32-bit Windows, or running 64-chip Function with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Expect for and locate the terminal five characters of the installed production key.

  3. Remove all product keys. To remove a product cardinal, blazon the following command and then press Enter:

                      cscript ospp.vbs /unpkey: <Concluding v characters of production primal>

Hither's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.i.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Programme Files (x86)\Microsoft Function\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.eight  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Office 15, OfficeProPlusSubR_Subscription edition  LICENSE Clarification: Role 15, TIMEBASED_SUB aqueduct  EXPIRATION: 10/11/2013 4:59:59 PM  LICENSE Condition: ---NOTIFICATIONS---  Mistake CODE: 0xC004F005  ERROR DESCRIPTION: The Software Licensing Service reported that the production key  does non match the product cardinal for the license.  Last five characters of installed production primal: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Part\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version v.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Role 15, OfficeProPlusSubR_Subscription edition  <Product central uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, see the following Microsoft Noesis Base articles:

  • Troubleshoot installing Function
  • Unlicensed product and activation errors in Office

Withal need help? Go to Microsoft Community.